Privacy Policy
Last updated: 15/12/2025
This Privacy Policy explains how TaskHero24, operated under the domain TaskHero24.ch ("TaskHero24", "we", "us", "our"), collects, uses, stores, and protects personal data in accordance with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR).
By using the TaskHero24 platform, you agree to the processing of personal data as described in this Privacy Policy.
1. Data Controller
TaskHero24
Email: info@taskhero24.ch
2. Scope of This Policy
This Privacy Policy applies to:
visitors of the website,
customers using the platform,
professionals applying or operating as HomeHeros ("Professionals").
3. Personal Data We Collect
3.1 Website Usage Data
When you visit our website, we may collect:
IP address,
date and time of access,
browser type and version,
operating system,
referring URL.
This data is collected for security, stability, and statistical purposes.
3.2 Account and Application Data
When you apply as a Professional or create an account, we may collect:
full name,
email address,
phone number,
city or region,
professional setup (self-employed or via third-party provider),
skills, availability, and experience information,
optional introduction text.
3.3 Job and Transaction Data
When using the platform, we may collect:
job descriptions and communications,
job status and completion confirmations,
payment and payout information,
platform fees and transaction records.
HomeHeros does not store full payment card details.
4. Purpose of Data Processing
We process personal data for the following purposes:
operating and improving the platform,
matching customers with Professionals,
processing payments and payouts,
verifying eligibility and preventing misuse,
communicating with users,
complying with legal and regulatory obligations.
6. Payment Processing
Payments on TaskHero24 are processed via third-party payment service providers.
TaskHero24 may receive limited transaction data necessary to:
confirm payments,
facilitate payouts,
handle disputes or chargebacks.
Sensitive payment data is processed exclusively by the payment service provider in accordance with their own privacy policies.
7. Third-Party Service Providers
We may share personal data with trusted third parties, including:
payment service providers,
third-party employment solutions,
IT hosting and infrastructure providers,
analytics and security service providers.
Data is shared only to the extent necessary to provide the platform services.
8. Data Retention
Personal data is retained only for as long as necessary to:
fulfil the purposes outlined in this Privacy Policy,
comply with legal retention obligations,
resolve disputes and enforce agreements.
9. Data Security
HomeHeros implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.
Despite these measures, no data transmission over the internet can be guaranteed to be completely secure.
10. User Rights
Users have the right to:
access their personal data,
request correction of inaccurate data,
request deletion of personal data (subject to legal obligations),
object to or restrict processing,
withdraw consent at any time.
Requests can be submitted to: info@taskhero24.ch
11. Cookies
HomeHeros may use cookies and similar technologies to:
ensure website functionality,
analyse usage patterns,
improve user experience.
Users may manage cookie settings via their browser.
12. International Data Transfers
Personal data may be processed in Switzerland or other countries with adequate data protection standards. Where required, appropriate safeguards are applied.
13. Changes to This Privacy Policy
HomeHeros may update this Privacy Policy from time to time. The latest version will always be available on the website.
15. Contact
For questions regarding these Terms:
TaskHero24
Email: info@taskhero24.ch
This Privacy Policy is provided for general informational purposes and does not constitute legal advice.
© 2025 TaskHero24. All rights reserved.